---
title: AutoTask
sidebarTitle: AutoTask
---

import Overview from "/snippets/overview.mdx"
import PreBuiltTooling from "/snippets/generated/autotask/PreBuiltTooling.mdx"
import PreBuiltUseCases from "/snippets/generated/autotask/PreBuiltUseCases.mdx"

<Overview />
<PreBuiltTooling />
<PreBuiltUseCases />

## Access requirements
| Pre-Requisites | Status | Comment|
| - | - | - |
| Paid dev account | ✅ | AutoTask API requires a paid account |
| Paid test account | ✅ | Same as dev account |
| Partnership | ❌ | Not required |
| App review | ❌ | Not required |
| Security audit | ❌ | Not required |

## Setup guide

To connect to AutoTask, you'll need:

1. **API Integration Code**: A 27-character tracking identifier for your API-only user
2. **API Username**: The email address of your API-only user account
3. **API Secret**: The secret for your API-only user account
4. **API Zone**: Your AutoTask instance subdomain (e.g., webservices3, webservices1)

### Steps:

1. Log into your AutoTask instance as an administrator
2. Create an API-only user account with appropriate permissions
3. Generate an API Integration Code for tracking
4. Note your API zone subdomain from your AutoTask URL

<Tip>Need help getting started? Get help in the [community](https://nango.dev/slack).</Tip>

<Note>Contribute improvements to the setup guide by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Useful links

-   [AutoTask REST API Documentation](https://ww1.autotask.net/help/developerhelp/content/apis/rest/REST_API_Home.htm)
-   [API Authentication Guide](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/Intro_REST_API.htm)
-   [Zone Information](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Swagger_UI.htm)

<Note>Contribute useful links by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Connection configuration in Nango

- AutoTask requires a zone-specific subdomain for API access
- The API Integration Code is used for tracking and must be included in headers
- Authentication uses API_KEY auth with username/password credentials

## API gotchas

- AutoTask requires the API Integration Code to be passed in the `APIIntegrationCode` header for all requests
- The API zone (subdomain) varies by account and must be determined for each customer
- API [rate limits](https://www.autotask.net/help/developerhelp/Content/APIs/REST/General_Topics/REST_Thresholds_Limits.htm) apply and vary by account type

<Note>Contribute API gotchas by [editing this page](https://github.com/nangohq/nango/tree/master/docs/integrations/all/autotask.mdx)</Note>

## Going further

<Card title="Connect to AutoTask" icon="link" href="/integrations/all/autotask/connect" horizontal>
  Guide to connect to AutoTask using Nango Connect.
</Card>